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COVID-19 Updates and Procedures

*Please Read*

July 28, 2020

Pacific Veterinary Clinic veterinarians and staff would like to reach out to our valued clients with sincere gratitude for your patience, kindness, and cooperation through this global pandemic and all of the adjustments we have all undergone to do our part in taking care of each other as a community.  We know it is a frustrating and trying time for everyone.

We have worked very hard as a team to do our best to accommodate first our own clients, and when possible, other clients who are not able to receive timely care in urgent situations from their regular veterinarians or emergency clinic.  We have operated with a reduced staff at times and worked hard to rebuild and restructure to maximize our client service and patient care while continuing to take care of our team.  We still take these protocols seriously because we have team members and immediate family members who are at an increased risk for serious illness or death from COVID 19.

 In light of the increasing number of positive tests in our nation and our local community, we have decided to postpone re-introducing clients to the clinic as much as possible.  To give perspective: when we have all three doctors in the clinic, we have approximately 17 paraprofessional staff members in the clinic.  If we bring clients back in (based on 1 client/patient), we would have 12 to 18 patrons in the building at any given time and an average of 70 patrons daily. After careful consideration and consistent with the current norm for our profession, due to spacing issues, logistics of the type of business we are and the need for close contact, we have decided that we will continue to serve our valued clients with our current concierge service.  

We appreciate your help with respecting social distancing of 6 feet and wearing a mask while engaging in face to face conversations with our doctors and staff.  In order to keep serving you in this challenging time, it is imperative that we do our best to keep our team healthy and minimize possible exposure to our clients.  We ask for you to refrain from venting your frustrations about your personal perspectives about COVID 19 to our staff.  Our staff are all working very hard, putting themselves at risk and focused on taking care of you and your pets.  If you have a concern or there is some way we can help with an extraordinary circumstance, we are happy to hear your respectful request and will do our best to accommodate you. 

We are very aware of the increased temperatures outside, we ask that if you do not have air conditioning in your vehicle, that you arrange an early appointment to beat the heat or consider dropping off the patient if appropriate so that you can get out of the heat.  Please do not leave additional pets in a hot vehicle.  We have water bowls and water for pets as well as bottled water for clients.  You can seek shade and use our lawn area while being courteous to other clients by social distancing.  As many people have varied levels of concern, please continue to exercise patience, kindness, and charity to one another while we attempt to continue to give excellent care to you and your pets.

Thank you,

Dr’s Renee, Rebecca and Robyn and all the staff of Pacific Veterinary Clinic

 

 

May 21, 2020

COVID-19 Update: As our state thankfully starts to open back up, for the next few weeks we are planning to continue our current protocol of minimizing human to human contact. Please see the prior summary of our curbside service practices. We already have a large group of people within a closed space, just with the numbers of employees we have to care for your pets, so we are not yet going to add having clients come into the building. Once a few weeks have gone by to see how our community is doing with more businesses open then we will re-evaluate.

Now that restrictions have been loosened, we can start scheduling more routine appointments back in. The months of June and July we are scheduling in the appointments that were canceled due to COVID restrictions and the appointments who are already on the waiting list. If you have already been notified that you are on the waiting list, please expect a call from us over the next few weeks. For those calling to schedule appointments now, we are scheduling those out starting in August to leave room as we schedule the current waiting list.

As before, we are doing our best to schedule animals with health issues and time sensitive appointments such as puppy or kitten vaccines.

 

March 23, 2020

COVID-19 Update:
Hello dear clients and pets. As I’m sure you are hearing from many of your health providers today, the state mandates on businesses and health professionals have been tightened further. To comply with this and to do our part to minimize the risk of spread we are canceling non-emergent appointments. This includes annual exams and elective surgeries. We will still be seeing pets with issues and puppies/kittens who are receiving their first vaccines since the timing is much more essential.
We are calling appointments (starting with Wednesday’s appointments) that are already scheduled to notify you and are keeping a list so that when things level out (and hopefully all of our nation’s preventative measures have done their job!), then we will reach out to get your pet back on the schedule.

If you have traveled recently, are currently ill, or have other questions in regards to COVID-19, please refer to the CDC: Centers for Disease Control and Prevention website.

Information in regards to COVID-19 from the Oregon Veterinary Medical Association can also be found here.

COVID-19 FAQs for Pet Owners can be found here.

 

March 19, 2020

To all our valued clients: as we strive to comply with Governor Kate Browns newest mandates regarding COVID-19 and preserving PPE (personal protective equipment) for our first responders dealing with COVID-19, we will be rescheduling all non-emergent procedures requiring the use of gloves and/or masks. This includes routine surgeries, dental procedures, anal gland expressions, and fecal testing. We are sorry for the inconvenience this may cause you, and we sincerely appreciate your cooperation through these unique and trying times for us all.

 

March 17, 2020

How Corona Virus Restrictions are Affecting the clinic:

At Pacific Veterinary Clinic, it is our priority to try to keep people and pets healthy. As the coronavirus (COVID-19) continues to spread globally, we are taking appropriate precautions to address the outbreak by following guidelines from the Centers for Disease Control and Prevention (CDC). Our current approach and response to COVID-19 are outlined below.

For those of you with upcoming appointments:
To follow Oregon state and national recommendations and protect the health of you and our team, we are minimizing human to human contact. We are asking that you remain in your vehicle and call our customer service team when you have arrived for your scheduled appointment.
• We request that you call our practice as you arrive in the parking lot. We will take the appointment history over the phone, the technician will then retrieve your pet from your car, and we’ll perform a physical exam in the hospital. The doctor will call you at that time to discuss any findings and the plan moving forward. Once the exam is complete, we will process payment over the phone. The Technician will bring your pet back to the car for you along with your receipt.
• We can arrange to deliver needed food/medications to your door by utilizing our online store, Vetsource.

Prevention Tips
According to the CDC, the best way to prevent the spread of COVID-19 is to avoid it. Pacific Veterinary Clinic team members are doing our part by practicing good hygiene at work and at home:
• Regularly washing hands for at least 20 seconds throughout the day with warm water and soap, specifically before eating. This is done more frequently than normal.
• Covering coughs and sneezes.
• Avoiding making close contact with others, such as shaking hands. Additionally, everyone should avoid touching their eyes, nose and mouth.
• We are frequently cleaning and disinfecting commonly used surfaces (countertops, keyboards, doorknobs, faucets, and stethoscopes).
• You will be informed if you were in contact with a team member that becomes diagnosed with COVID-19
For additional guidance on maintaining your health, see the CDC’s webpage on prevention and treatment.

Although there have not been reports of pets or other animals becoming sick with COVID-19, it is still recommended that people with the virus limit contact with animals until more information is known.
Given this is a rapidly developing situation, we will continue to monitor developments and update our course of action as new information becomes available through the CDC. We know it’s a stressful time, but please believe that your pets are safe and that you are safe around your pets. If you have any more questions, we’re here to help!